Payment is paid in advance for a set number of sessions. Cash/Cheque and Online payment via secure booking on our website are the only forms of payment we currently accept, though this may change in the future. The practitioner will endeavour to give you as much advance notice as possible in terms of holidays or of any other need to cancel a future appointment.
Private Medical Insurance
If you hold Private Medical Insurance (PMI), please check the reimbursement level that will be available to you from your relevant provider for the therapy. If your PMI reimbursement does not cover the fee in full, you must pay the difference between the fee and the PMI reimbursement.
It is the Client’s responsibility to pay the practitioner before the session starts and claim reimbursement from their Insurance company.
Cancellation and missed session policy
If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice, or if you fail to attend your appointment, the full fee will be charged. We hope clients appreciate that it is rarely possible to fill these appointments at such short notice which is why we are obliged to charge for the Practitioner’s time.
Confidentiality is an integral part of counselling and psychotherapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety. The therapeutic process encourages the client to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the client can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the client and therapist agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality despite.
Handling of personal information
The Family Wellness Practice holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). All Associates working at the practice are fully insured for professional liability and maintain regular supervision for all client work undertaken. We have an access to Records policy and comply with the Data Protection Act 1988.
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